How we handle inappropriate client behaviour

You can make a complaint by contacting customer support.

You can email us anytime at info@taskly.co.nz

The client will be blocked and blacklisted

In the instance of illegal or inappropriate behaviour, the client will be fully blocked and blacklisted. This means that they will no longer be able to book any professional or service on the platform and won’t be able to sign up again on Taskly.

If you wish to discuss anything of a sensitive nature over the phone, please let us know and we’ll call you at the earliest convenience.

Taskly will report any alleged criminal activity to the police 

In the event that your complaint includes reports of potential criminal activity, we will always encourage you to report it to the police. If you don’t feel comfortable contacting the police directly, we can do so on your behalf and support you along the way. This can be done by name or anonymously. 

If you choose to make a named report, the police will follow up with you directly to learn more. If you make an anonymous report, the police won't be able to formally take further action but they will keep the information on file for future reference.