Send and view messages for my bookings
Taskly allows you to easily contact your practitioners directly and safely using our direct in-app chat functions. You can send messages to practitioners within 4 hours of the booking start time, and for up to 24 hours after the booking has been marked as completed (e.g. in case they left something at your premises or you need post-service instructions clarified).
Chat is not available for cancelled bookings. The booking either needs to be upcoming, or completed.
Send and view messages for my bookings
Click My Bookings and select the relevant view.
Find and select the booking you wish to send a message for and press Send Message.
If you can't see the send message feature, it will either be because it is not within 4 hours of the booking being due to start, or over 24 hours since the booking was completed.
A chat window will appear. Enter your message and press Send.
The professional will receive an email to let them know a message has been received (if multiple emails are sent, the email will only send once every 15 minutes). They will also see the messages against their booking in the Taskly portal. If they reply, you will be notified by email and also be able to see the message in your portal.