Send a message to your customers
Taskly allows you to easily contact your customers directly and safely using our direct in-app chat functions. You can send messages to clients within 4 hours of the service start time, and for up to 24 hours after the service has been marked as completed (e.g. in case you forget something at their premises or need to communicate post-treatment instructions).
Chat is not available for cancelled bookings. The booking either needs to be upcoming, or completed.
Sending a message to clients/viewing messages
Click My Bookings and select the relevant view.
Find and select the booking you wish to send a message for and press Send Message.
If you can't see the send message feature, it will either be because it is not within 4 hours of the booking being due to start, or over 24 hours since the booking was completed.
A chat window will appear. Enter your message and press Send.
The booker will receive an email to let them know a message has been received (if multiple emails are sent, the email will only send once every 15 minutes). They will also see the messages against their booking in the Taskly portal. If they reply, you will be notified by email and also be able to see the message in your portal.