What should I do if I am running late to the booking?

Punctuality is extremely important for clients as often they're on a tight schedule. Based on thousands of reviews we received to date, "being on time" is by far the most common theme from clients who rated their practitioner 5 stars.

Arriving at the customer's location 10-15 minutes before the service – which should give you plenty of time to locate and enter the client’s house/unit, and set everything up - will ensure you and your clients have a great experience.

Plan Ahead

We know that there are certain days and times when the traffic or transportation, in general, can be particularly slow – e.g. end of school holidays, peak hour…etc. On these days/times, you might want to plan your travel accordingly and give yourself an extra 10 min to be safe.

In order to avoid back-to-back bookings, it can be a good idea to set a buffer period of at least 30 minutes between bookings.

Communicate

Despite all your efforts, sometimes things happen and you may be running behind schedule. In this case, simply contact the client directly using our in-app chat functions.